Student Portal and Academic Record

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Information

Change of Address

It is essential that you keep your address and personal information up to date. The College needs it to identify you and communicate with you, especially as the time comes to prepare your certificate or diploma and send you documents.

Your Addresses

Log into your student portal and click on the My addresses tab.

You can modify and save the following information:

Your permanent address
Your local address
Your phone numbers
Your emails
Your emergency contact

Remember to save your changes by clicking the button at the bottom of the screen. We suggest that you double-check to make sure that your changes have been saved.

PLEASE NOTE: If you notice that your social insurance number is not current or on file, please contact the Admissions Office and Registrar. We need to have this information on file to award you a scholarship as well as prepare your tuition and enrolment certificate for tax purposes.

Personal Information

Personal information

Go to your student portal and check the following information under the Personal Info tab:

Title
First name
Last name
Other names
Previous last names
Gender
Date of birth
Country of citizenship
Citizenship status
Mother tongue

Please contact the Admissions Office and Registrar staff if you notice any issues with your personal information so we can make the necessary changes to the College’s database.

Please note that any changes you make to the College’s systems will not be reflected in third-party systems such as OSAP, WHSCC, Best Jobs, etc. You must contact these organizations directly to ensure they make the necessary updates. The College is not responsible for any potential impacts caused by a discrepancy in your personal information.

Course Schedule

You must be officially registered to access your schedule. To be registered, you must pay your tuition in full or pay the non-refundable deposit. Once your payment has been received, please allow 24 hours for your registration to be processed and your schedule to be posted on the student portal.

For more information or for help finding and understanding your schedule, please visit our video library.

Your course schedule will vary depending on whether you are a full-time or part-time student. How many hours you spend in class depends on your program and your status as a student. Collège Boréal’s classes are generally held Monday to Friday, between 8:30 a.m. and 10 p.m., but specific programs may have a different schedule. You may have classes to attend in the morning, afternoon or evening, and you may even have a free day.

Courses offered by Boréal Online combine two learning modes: synchronous (in real time) and asynchronous (on-demand mode). Synchronous sessions take place via Zoom, a web conferencing tool that allows for real-time exchanges between teachers and students. These web conferences are held weekly or biweekly, depending on your program. In addition, they are offered in the evening to accommodate those who work during the day. It is your responsibility to make yourself available to attend your classes.

Remember that your class schedule will change from one semester to the next, so anticipate this change!

Collège Boréal strives to minimize schedule changes once they are posted on the portal. However, unavoidable situations may affect your class schedule. We thank you for your patience and cooperation and apologize for any inconvenience.

About online courses

Boréal Online Courses

Boréal’s online courses have two components:
- Live sessions with school personnel that are included in your schedule.
- Asynchronous sessions that are not included in your schedule. It is your responsibility to get through these sessions at your own pace and to respect the deadlines.

Other online courses

Some online courses, such as general education, French, English, and Microsoft Software classes are not in your schedule because they do not occupy a specific timeslot. In other words, these courses do not require a specific time for contact with school staff.
These courses start at the same time as the others, but it is your responsibility to take these courses at your own pace, making sure you meet the start and end dates.
To ensure your success, you must meet the courses’ requirements and deadlines to avoid failing grades.
These courses must be completed before moving on to another course or another semester of your program. You should also be aware that, should you need to retake them, you may have to pay additional tuition fees.

Academic Progress

At Collège Boréal, the student records specialists are responsible for overseeing the academic progress of students from registration to credential granting.

Our specialists frequently connect with the students regarding their file and their progress. Each specialist is assigned specific programs and/or campuses.

If you wish to meet with your specialist, we strongly suggest that you take the following steps:

Visit the Specialist Self-Service Portal
Select the school to which your program belongs
Confirm your specialist’s name based on the information presented on the page
Click to make an appointment with them.

You can also send a message to specialistes@collegeboreal.ca or call 705.560.6673 (1.800.361.6673), ext. 2198.

Transcripts

Do you need a copy of your official transcript? A transcript is an official document containing the seal and signature of the Registrar. It may be required when applying for admission to another post-secondary institution or when applying for a job.

You can request a transcript by completing the BAR-017 Form. There is a service fee for the production of transcripts.

Transcripts are usually sent directly to the recipient since, to be considered official, the envelope containing the transcript cannot be opened.

If you owe tuition or ancillary fees, the transcript will not be produced or sent until these are paid in full.

Please allow approximately five (5) working days in normal times and ten (10) working days in peak periods for your transcript to be processed following receipt of your request and payment of the fee. If your transcript is mailed to your employer or an institution, you must then allow time for delivery.

If you require your transcript to be translated, the College offers this service, but the turnaround time is longer; seven (7) business days in normal times and twelve (12) business days in peak periods.

Please note that you can access your grade summary at any time and free of charge from your student portal. The grade summary is not an official college document.

If you have any questions regarding your transcript and to pay your service fees, please contact the Admissions Office and Registrar at registrariat@collegeboreal.ca or 705-560-6673 (1-800-361-6673), ext. 2180.

Billing and Tuition Payments

A student is officially enrolled, with a spot in their preferred program reserved, provided that:

the minimum deposit is received (as per the schedule)
tuition and ancillary fees are paid in full (according to schedule) or
the college has received an official letter from an organization confirming its commitment to pay your tuition and ancillary fees.

You can access and download your tuition and ancillary fee invoices from the student portal.

Under the Fees tab, you can view your invoice, print it, and make a payment. Remember to select all applicable actions.

It is the student’s responsibility to take the necessary steps to pay their tuition fees before the due dates indicated in the Academic Calendar. Failure to do so may result in a late fee being added to your account or your account being frozen. In a wish to help students, the College offers various payment options.

Online payment option is available once the invoice has been uploaded to your file. Once the portal is ready to process online transactions, an email is sent. Students can use a credit card (Mastercard or Visa) or Visa Debit cards only, for online payments via the portal.

The College offers additional payment options, including:

Debit card (in person at one of Collège Boréal’s campuses or sites)
Cheques (in person at one of Collège Boréal’s campuses or sites). Postdated cheques are not accepted.
Cash (in person at one of Collège Boréal’s campuses or sites)
Flywire: collegeboreal.flywire.com
Online or at a counter at one the following banking institutions:
- Caisses Desjardins
- Caisses populaires de l’Ontario
- Royal Bank
- Bank of Montréal
- Scotiabank
- Credit Union Central of Ontario

Please note, if you choose to make a payment from the counter of a banking institution, you must notify the College. Otherwise, your payment will not appear on your account, your payment may be delayed and/or your account put on hold.

If you are an international student, please provide your bank details to the Registrar’s office to facilitate transactions, including refunds.

To know the total amounts for your tuition fees, ancillary fees and other charges, please visit the College’s web page.

If you have any questions regarding your invoice or fee payment, please email us at registrariat@collegeboreal.ca, call us at 705-560-6673 (1-800-361-6673), ext. 2180 or visit your campus or site reception.

Documents for Tax Purposes

Collège Boréal prepares documents for income tax purposes, including the T2202 Tuition and Enrolment Certificate and Québec’s Relevé 8 (RL8) Amount for Post-Secondary Education form.

You can download your T2202 from your student portal.

What are the steps?

Go to your student portal.
Choose the Fees tab.
Select the My T2202 tab.
Select the tax year.
Click on View T2202.
Save the PDF file on your computer and/or print your T2202.

If you received a scholarship from Collège Boréal, you will also receive a statement of income from Collège Boréal (T4A form).

Please note:

For the moment, RL8s are unfortunately not available from your portal. We will send you a copy by email and by mail.
You may print up to 10 copies of your document for tax purposes. If you exceed 10 copies, an administration fee will apply.
If no document appears for a specific year, it means you do not have a tax document for that year.
Tax documents are available at the end of February.
If you notice an error, please contact us at registrariat@collegeboreal.ca or by phone at 705-560-6673 (1-800-361-6673), ext. 2180.
Make sure your email address is up to date.
If you find that you are not eligible for credits, you must send us back the T2202 form so that we can cancel it.
You can visit CRA’s website for more information: Canada Revenue Agency/Agence du revenu du Canada—Canada.ca.

Request for an Official Letter

Collège Boréal students sometimes require certain official letters to support their file.

For example, we produce such letters as:

A confirmation of registration
A confirmation of graduation and
A letter for a sponsor or guarantor.

If you require an official letter from the College, please contact the Registrar’s Office at registrariat@collegeboreal.ca or by phone at 705-560-6673 (1-800-361-6673), ext. 2180.

Depending on the type of letter you need, a staff member will ask you to complete a form.

To prepare your letter, please allow up to 5 business days during a standard period and up to 10 business days during peak periods.

Please note that if you still owe tuition or ancillary fees, your credential will not be produced or sent until your fees have been paid in full.

Application for Credential Production

Depending on time of year, the Admissions Office and Registrar regularly delivers credentials (attestations, certificates, diplomas, etc.).

If you need your credential produced more quickly, you can contact us and we will be happy to support you. You will need to complete the BAR-019 form which can also be accessed from the following web page: Student Forms | Collège Boréal (collegeboreal.ca).

Please note that if your graduation ceremony takes place within twelve (12) weeks of the confirmed completion of your studies, the Collège will produce your credential in time for the ceremony. If you choose not to attend the ceremony, we will produce your credential and send it to you using priority mail. Should you need your credential even sooner, we will be happy to assist you. However, for your credential to be delivered, please allow up to 20 working days during standard periods and up to 30 working days during peak periods.

Duplicates: If, for any reason, the college needs to produce an additional copy of your credential, you will receive your diploma with the mention “Duplicate”. The college will not, under any circumstance, produce an additional copy without the “Duplicate” mention.

Delivery via mail: The College sends credentials using priority mail. You or a member of your household must sign for the document upon delivery.

Withdrawal and Refund Guidelines

Refunds

If you withdraw from a course before the deadline (without affecting your academic record), you will be entitled to a refund.

Within ten (10) working days from classes starting: All tuition fees for the relevant semester will be refunded, except the non-refundable deposit.

AFTER ten (10) business days from classes starting: Only tuition fees paid in advance for subsequent semesters will be refunded.

For international students: With the exception of the application fee, students who are unable to obtain a Canadian visa or study permit will be refunded for all other fees paid, upon proof of refusal.

For international students studying from their home country: International students studying from their home country who are refused a study permit at a later date will not be refunded for any fees already incurred.

Please note:

Any refundable fees will be returned to the person or organization that paid the College.
Only the Admissions Office and Registrar can approve a refund.
Collège Boréal’s refund policy is in accordance with the provincial policy on tuition fees and ancillary fees).

You are responsible for familiarizing yourself with Collège Boréal’s Academic Calendar and all applicable dates.

Withdrawal

If you wish to withdraw from a course:

We strongly suggest that you continue to attend the course until the Admissions Office and Registrar has confirmed your withdrawal.
Depending on when you withdraw from the course, you may not be entitled to a refund. Please refer to the Academic Calendar.
It is your responsibility to find out what the consequences of withdrawing from a course will be. Withdrawing from a course may affect your (full-time/part-time) status and tuition fees.
You must follow Ontario Student Assistance Program (OSAP)’s rules.
If you are an agency-sponsored student, there may be significant consequences stemming from a course withdrawal. You are responsible for familiarizing yourself with the organization’s guidelines.
You must pay the tuition and ancillary fees applicable.

If you still wish to withdraw from a course:

Make an appointment with your specialist through the Self-Service Portal. You can also contact specialistes@collegeboreal.ca or call 705-560-6673 (1-800-361-6673), ext.

Complete the BAR-016 Form which can be downloaded from our website.

If you wish to withdraw from your program, you must:

Meet the deadline indicated in the Academic Calendar.
Discuss your intention with the person of your program before contacting the Admissions Office and Registrar (i.e., teacher, program coordinator or post-secondary supervisor).
Make an appointment with a specialist of the Admissions Office and Registrar.
Complete the Annulation—Retrait de programme [Program Cancellation/Withdrawal] Form (BAR-014) with the assistance of the Admissions Office and Registrar staff.
Fulfill your obligations to Collège Boréal at the time of withdrawal.
Follow all the steps described above and respect applicable deadlines to be entitled to a refund.

Here are the mentions made in the school file in the case of a voluntary withdrawal:

Withdrawal before the deadline: No mention
Withdrawal after the refund deadline, but before the withdrawal deadline: “W” (withdrawn)
Withdrawal after the withdrawal deadline: “F” (failed)

Please refer to the Academic Calendar for all relevant dates.

Frequently Asked Questions

Tuition, Billing and Financial Aid

When do I have to pay my tuition deposit?

You must make the deposit by June 15 (for programs starting in fall) or October 15 (for programs starting in winter).

When do I have to pay my tuition fees?

Deadlines for tuition fee payments without late fees are indicated in the Academic Calendar. You are responsible for familiarizing yourself with this information. An up-to-date copy of the calendar can be found on the College website: Academic Calendar. A copy has also been sent to you as part of your registration package.

Where can I find approximate fees for the program in which I am interested?

You will find approximate tuition fees in Collège Boréal’s directory, as well as on the website. The College posts tuition fees for its next academic year as of May 1. In the meantime, you can consult the fees in effect for each program.

Where can I get information on loans and scholarships?

Information can be found in the financial aid section of the College’s website. You can also contact the Financial Aid Office at aidefinanciere@collegeboreal.ca or by calling 705-560-6673 (1-800-361-66730 ext. 2159).

Do I have to pay my fees in full before school starts?

No, you only need to make a deposit. If you are unsuccessful in obtaining a study permit, the deposit will be refunded.

See the Academic Calendar for deadlines.

How do I access my invoice?

You can access and download your tuition and ancillary fee invoices from your student portal, under the Fees tab.

How do I pay my tuition and ancillary fees?

You can pay your tuition and ancillary fees from your student portal, under the Fees tab. Online transactions are done using credit cards (Mastercard or Visa).

You can also pay by:

Debit card (in person at one of Collège Boréal’s campuses or sites)
Cheques (in person at one of Collège Boréal’s campuses or sites). Postdated cheques are not accepted.
Cash (in person at one of Collège Boréal’s campuses or sites)
Flywire: collegeboreal.flywire.com
Online or at the counter at one the following banking institutions: Caisses Desjardins, Caisses populaires de l’Ontario, Royal Bank, Bank of Montréal, Scotiabank, Credit Union Central of Canada. Please note, if you choose to make a payment from the counter of a banking institution, you must notify the College. Otherwise, your payment will not appear on your account, your payment may be delayed and/or your account put on hold.

Course Schedule

How do I access my schedule?

For help accessing your schedule, please visit our video library.

How do I understand my schedule?

For help in understanding your schedule, please visit our video library.

How many hours per week will I be in the classroom?

Your schedule varies depending on whether you are a full-time or part-time student. The number of hours you will spend in the classroom depends on your program and your student status.

When will I have access to my schedule?

To access your schedule, you must be officially registered. To be registered, you must pay your tuition in full or pay the non-refundable deposit. You must also sign the current Tuition Payment Agreement.

Once your payment has been received, please allow 24 hours for your registration to be processed and your schedule to be posted on the student portal.

Can my schedule change once posted?

Yes, but Collège Boréal strives to minimize schedule changes once they are posted in the portal. However, unavoidable situations may affect your class schedule. We thank you for your patience and cooperation and apologize for any inconvenience.

What time will my classes be?

Collège Boréal’s classes are generally held Monday to Friday, between 8:30 a.m. and 10 p.m., but specific programs may have a different schedule. You may have classes to attend in the morning, afternoon or evening, and you may even have a free day.

Will my schedule change from one semester to the next?

Yes, so be prepared for changes to your schedule.

Change of Address or Personal Information

How do I change my address?

You can change your address by going to your student portal under the My Addresses tab. Don’t forget to save your changes. You can also contact the Admissions Office and Registrar at registrariat@collegeboreal.ca or by phone at 705-560-6673 (1-800-361-6673) ext. 2180. Staff at your campus’s reception can also assist you.

How do I change my personal information?

You must contact the Admissions Office and Registrar directly to make changes to your personal information, including your name. Please note that, depending on the nature of the request, you will be required to provide proof. You may contact us at registrariat@collegeboreal.ca or by phone at 705-560-6673 (1-800-361-6673) ext. 2180. Staff at your campus’s reception can also assist you.

Official Documents

How can I obtain an official copy of my transcript?

You can request a transcript by visiting the College’s website and completing the BAR-017 Form. You can then send your form to registrariat@collegeboreal.ca or go to your campus’s reception to pay the associated service fee. You can also contact us by phone to pay your service fee: 705-560-6673 (1-800-361-6673), ext. 2180. Please note that if you owe tuition or ancillary fees, the transcript will not be produced or sent until these are paid in full.

I still owe tuition or ancillary fees. Can I still have my official credential and/or transcript?

No. if you owe tuition or ancillary fees, your credential or transcript will not be produced or sent until these are paid in full.

Why is my transcript usually sent directly to my employer or institution?

Many organizations require that the official transcript be sent directly from the Admissions Office and Registrar to be considered official. You are responsible for verifying and respecting the transmission method that your recipient requires.

If I request that my official transcript be delivered directly to me, why do I need to ensure that the envelope containing my transcript remains sealed?

Because of the importance of an official transcript, some organizations will not accept a transcript delivered to them in an envelope that is not properly sealed. If you choose to have the official transcript delivered directly to you upon ordering it, you are responsible for ensuring that you maintain the validity of your document.

At the student portal, I notice that I can print a grade summary. What is the difference between a grade summary and a transcript?

The Grade Summary is not an official document. It serves to give you an overview of the information that will appear on your official transcript and help you track your academic progress.

Is there a service charge for producing my transcript?

Yes, please visit our Tuition and Other Fees web page for details.

How long does it take to produce my transcript?

We ask that you please allow approximately up to five (5) business days during a standard period and up to ten (10) business days during peak periods for your transcript to be produced. If your transcript is mailed to your employer or an institution, please also allow a few days for delivery.

Whom do I contact to obtain a copy of my transcript?

Please contact the Admissions Office and Registrar at registrariat@collegeboreal.ca or by phone at 705-560-6673 (1-800-361-6673), ext. 2180. Staff at your campus’s reception can also assist you.

What is an official transcript?

An official transcript is a record of your grades at Collège Boréal. It bears the seal of the College and is signed by the registrar.

Can I have the official transcript translated into English?

Yes, Collège Boréal will produce an official letter with the translation of the program name and course titles. The scoring scheme is already available in French and English.

If you need your transcript translated, the College can offer the service, but production will take longer. Please allow up to seven (7) business days during regular periods and up to twelve (12) business days during peak periods.

I need a copy of an official document for tax purposes. How can I get that copy?

A copy of your official tax document is delivered to your college and personal emails. You can also access your T2202 through your student portal. Please note that Québec’s Relevé 8 (RL8) is not currently available through the student portal.