Service
Service System Manager
Whether regarding service support, partnership opportunities, or general questions, our team is available to provide the assistance needed. We are committed to fostering collaboration and supporting efforts that contribute to the success of Northeastern Ontario’s employment landscape.
Your employment development partner in Northeastern Ontario.
Our mission is to support employment service providers and their communities, ensuring locally responsive and sustainable employment services tailored to the unique needs of Northeastern Ontario. By leveraging Collège Boréal’s extensive programming and services, we offer innovative and flexible solutions designed to meet the evolving demands of the job market and strengthen community partnerships.
At Collège Boréal, we are committed to excellence, humanism, and integrity, ensuring that our services are of the highest quality and accessible to all. Our approach prioritizes engagement and social responsibility, creating a respectful and transparent environment. Our goal is to achieve long-term success and make a meaningful, positive impact.
Boréal as a Service System Manager
Before 2019, all employment service providers, including Employment Options, were directly funded by the Ministry of Labour, Immigration, Training and Skills Development. With the transformation into Integrated Employment Services, a new service delivery model was introduced, integrating employment services related to social assistance with other government employment programs under Employment Ontario.
This transformation aims to create a more responsive system that addresses local community needs through regional Service System Managers (SSMs), who oversee specific catchment areas.
The transformation in Northeastern Ontario is part of the third and final phase of this province-wide initiative. In the Northeast, Boréal serves as the Service System Manager (SSM), responsible for overseeing more than 37 integrated employment service providers in the region. Boréal SSM’s role is to manages funding and ensures multi-level accountability across areas such as financials, procurement, workforce development, partnerships, quality assurance, strategic planning, and research.
Community Partners
Our success is built on the strong relationships we have with our community partners. Their collaboration and commitment play a vital role in the delivery of effective and responsive employment services throughout Northeastern Ontario. By working together, we create opportunities that benefit individuals, businesses, and communities, fostering economic growth and resilience.
Join us in shaping the future workforce of Northeastern Ontario by becoming a valued partner. Together, we can create tailored employment solutions that meet the evolving needs of businesses and communities alike. As partners, companies gain access to a network of resources, skilled talent and opportunities to contribute to economic development. Collaborating with us means being part of an initiative dedicated to fostering growth, innovation, and long-term success. Let’s work together to make a meaningful impact.
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